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faq

What is the Florsheim guarantee?

We stand behind all of our products. If you feel that you received defective merchandise through our website please email customercare@florsheim.in, giving the order details along with description of the defect. If you received defective merchandise from a retail store, please email at the same id mentioning the complete details of the showroom name, showroom address, bill no, bill date and defect in the product.


Are your shoes Airport Friendly?

We manufacture footwear with both metallic and non-metallic shanks and eyelets. However, Florsheim does not advertise or guarantee that our footwear is "Airport Friendly"


Where is the closest store that carries Florsheim products?

Florsheim is retailed through 200 multi-branded footwear retail stores in India. To find a store close to you, please click on the Store Locator and enter your Pin code in the search box. Our Company Owned Stores will show up in red.


Order

I'd like to speak to a Florsheim representative.

Please call +91 44 66052226 to speak with a Florsheim Associate. Our phone lines are open Monday - Friday 9:45 am - 6:00 pm IST.
We look forward to assisting you.


May I place an order over the telephone?

Yes you may Please call +91 44 66052226 and a Florsheim Associate will assist you in placing your order over the phone. Our hours of operation are Monday - Friday 9:45 am - 6:00 pm IST.


May I ship to a different address than my billing address?

Yes you may


What if I want to cancel my order?

You may cancel your order, as long as it has not entered the shipping process. Sign in to your account. Select your order and click the Cancel icon.


What is the status of my order?

You will be able to find your order status by logging into your account and entering in your Order ID number. You will be able to view information about your order there.


PAYMENTS

Is it safe to use my credit card on your site?

Shopping at Florsheim.in is safe. We have taken every necessary precaution to ensure that the information you provide is safe.


We accept Visa, American Express, Master Card. We do not accept cheques, money orders, COD's, or cash. We can only accept India-issued Credit Cards.


RETURN POLICY

How do I return or exchange items purchased online?


Online Return And Exchange Policy

Merchandise must be returned within 30 days of purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Accessories and shoe care must be unopened and unworn.


Exchanges

Please clearly indicate the size, style and color of the merchandise that would prefer by mail. Please send the package to the Unico Retail Co. We will provide FREE Inbound / outbound shipping for the new item.


Returns

Please clearly indicate by mail the reason for your return. State that you prefer to have funds credited to your account. You will receive the full purchase price of the product. We will provide FREE inbound / outbound shipping for the new item.


Defective Merchandise / Shipping Errors

Please contact customercare@florsheim.in or dial 044 – 66052226 for return instruction.
Address your packages to:
Unico Retail Company, ‘Mashkur’, No. 1, Krishnama Road, Nungambakkam, Chennai - 600034


What if I received merchandise that is defective or incorrect?

We stand behind all of our products within reason. If you feel that you received defective merchandise through our website please email customercare@florsheim.in, giving the order details along with description of the defect. If you received defective merchandise from a retail store, please email at the same id mentioning the complete details of the showroom name, showroom address, bill no, bill date and defect in the product.


SHIPPING POLICY

What is your Shipping Policy?


Orders will be usually shipped within 3-4 business days. Orders placed on Saturday, Sunday and Holidays are not processed until the following business day. An automated e-mail will be sent when your order is shipped and your funds are captured. If we do not have a product in stock, you will receive an email with any backorder or cancellation information.
FREE Standard Shipping for ALL Orders


TRACKING

How do I track an order that I placed on your website?


The day after your Florsheim order departs from Chennai you will receive an automated email confirmation. This confirmation will include your tracking number. Copy your tracking number to the concerned site to view the movement of the package.